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Our Mission

Every brand should know who’s actually buying.

In e-commerce, the customer relationship has been hollowed out by ad networks, marketplaces, and middlemen. We’re rebuilding it.

Powering hundreds of the fastest growing brands:

Kettle & Fire
Makeup by Mario
Carte Blanche
Pashion
AG1
JustFoodForDogs
Mizzen+Main
Huel
Kettle & Fire
Makeup by Mario
Carte Blanche
Pashion
AG1
JustFoodForDogs
Mizzen+Main
Huel
Rorra
Onnit
Magic Mind
Gratsi
Lucy
Jolie
Perfect Keto
Venus
Rorra
Onnit
Magic Mind
Gratsi
Lucy
Jolie
Perfect Keto
Venus
Ancestral
Delta G
Everyday Dose
Create
Flux
Equip
IKONICK
Angela Caglia
Ancestral
Delta G
Everyday Dose
Create
Flux
Equip
IKONICK
Angela Caglia

Our Story

Built by the operators who hit this wall first.

Most brands process millions of orders a year without ever knowing who’s actually buying. The oldest tradition in commerce — knowing your customer — has been quietly engineered out.

We built OuterSignal to rebuild that relationship.

Our founders saw this firsthand from inside the brands they built and invested in. OuterSignal started as an internal tool to close the gap. It now powers HexClad, Jones Road, Jolie, and hundreds of leading brands.

Our Team

Veteran operators amplified by world-class technologists.

Leadership

Zach Zelner headshot

Zach Zelner

CEO & Co-founder

Built and sold five companies before OuterSignal, including PupSocks (zero to $8M in a month) and ThreadStudio (Disney, Target, CVS). Started his first at 17 with $124.

Noah Friedman headshot

Noah Friedman

Co-founder

Has spent a decade pattern-matching consumer brands as an investor and operator. Today he runs Top Shelf Ventures and convenes 2,000 founders through Uncharted.

Dov Quint headshot

Dov Quint

VP of Customer Experience

Ran 45+ Shopify storefronts as Storefronts Lead at OpenStore. Spent a decade in DTC operations before OuterSignal.

Donna Felix headshot

Donna Felix

VP of Operations

Led product and e-commerce at Vivrelle as their first tech hire. Built product earlier at Box and Glassdoor.

Hannah Wendt headshot

Hannah Wendt

VP of GTM Operations

Spent the last decade in e-commerce SaaS, building and scaling GTM operations at ShipBob, Popular Pays, Postscript, and Wyllo.

Alex Seibel headshot

Alex Seibel

Head of Customer Experience

One of Postscript’s first ten hires as it grew to nine figures in revenue. Built and scaled two service lines from scratch and led the transition to AI-driven service.

Team

Matteo Agius-D’Arrigo headshot

Matteo Agius-D’Arrigo

Founding Engineer

Alex Haynes headshot

Alex Haynes

Founding Engineer

Mario Hernandez headshot

Mario Hernandez

Engineering

Lina Sanchez headshot

Lina Sanchez

Engineering

Carson Maher headshot

Carson Maher

Engineering

Eli Shieber headshot

Eli Shieber

Engineering

Nash Wagnon headshot

Nash Wagnon

Media Engineering

Harrison Ju headshot

Harrison Ju

Engineering

Hunter Simmons headshot

Hunter Simmons

Sales

Tyler Netherton headshot

Tyler Netherton

Sales

Emily Rowe headshot

Emily Rowe

Sales

Jared Holstad headshot

Jared Holstad

Sales

Jake Brawley headshot

Jake Brawley

Sales

Kassidy Lankford headshot

Kassidy Lankford

Customer Experience

Maggie Grady headshot

Maggie Grady

Customer Experience

Caroline Alexander headshot

Caroline Alexander

Executive Assistant to the Co-founders

Educated at

Harvard
Penn
Cornell
UChicago
Kellogg

Previously at

Amazon
LinkedIn
Twilio
Two Sigma
Box
Glassdoor
OpenStore
Zapier

Join Us

We’re hiring.